Frequently Asked Questions
📦 Do you offer free shipping?
Yes! We offer free shipping on orders over $49 within the U.S.
📍 Can I change my shipping address after placing an order?
Contact us within 12 hours of placing the order — we’ll do our best to update it before fulfillment.
🚚 Do you offer express shipping?
At this time, we only offer standard shipping, but we’re working on faster options.
❌ Can I cancel my order after placing it?
Yes — as long as it hasn't shipped yet. Contact us immediately.
📧 I didn’t receive my confirmation email. What should I do?
Check your spam/junk folder. Still nothing? Reach out and we’ll resend it.
📦 My order arrived damaged. What now?
We’re sorry! Send us a photo at support@petadise.store and we’ll fix it fast.
🔁 Do I have to pay for return shipping?
Return shipping is the customer’s responsibility unless the product was defective.
💸 How long does it take to receive my refund?
Refunds typically process within 3–5 business days after we receive your return.
💳 Can I pay using Google Pay / Apple Pay?
Not yet — but PayPal and most major credit cards are accepted.
🔐 Is your website secure?
Absolutely. Our checkout is protected by 256-bit SSL encryption.
🧼 Are your beds machine-washable?
Yes! Most of our beds can be washed on a gentle cycle. Air dry is best.
🧪 Are your products pet-safe?
100%. We source high-quality, non-toxic materials.
📏 What size bed should I get for my dog?
Check our size guide on each product page or contact us — we’ll help you choose.
✅ Do your products come with a warranty?
We offer a 30-day satisfaction guarantee.
💬 Can I speak to a real person?
Of course. Email us or use our live chat — we’re happy to help.
🛒 Do you offer wholesale or B2B options?
Not currently, but feel free to reach out if you’re interested.
📍 Where are you based?
We’re an online U.S.-based store with a focus on fast domestic shipping.
🎁 How do I use a promo code?
Enter your code during checkout before completing payment.
🎉 Do you offer gift cards?
Coming soon! Stay tuned 🐾